Support

Answers to common questions. Still stuck? Email us, we read every message.
How many scans do I get?

Free: 50 a month. Collector: 1,000. Pro Seller: 3,000. Scans reset on the 1st of each month and don’t roll over. A 500-scan pack ($2.99) never expires and is used after your monthly scans run out. Searching for a card or adding one by hand never uses a scan.

Which cards can Pullix scan?

Photo scanning works for baseball, football, basketball, hockey, Pokémon, Magic: The Gathering, One Piece and Disney Lorcana. For Lorcana, Pullix reads the code printed at the bottom of the card (like 207/204 • EN • 1), so keep that edge sharp and glare-free. Soccer, Yu-Gi-Oh! and other categories can’t be scanned yet: add those cards by hand. Pullix won’t use a scan on a category it can’t identify.

Can I bring my cards over from CollX or a spreadsheet?

Yes. Export your collection as a CSV file (from CollX or another card app, or save your Excel, Numbers or Google Sheets file as CSV), then in Pullix go to More → Import from CollX or a spreadsheet. Pullix matches the columns (player, year, set, card #, parallel, grade, quantity, value…) and you can fix any it gets wrong before importing. Importing doesn’t use scans.

Why didn’t Pullix find a brand-new card?

The scanner’s catalog adds new sets a few weeks after they come out, so very new releases and rookies may not be found yet. Use “Search for this card” or type the details once. After that, Search shows it from your own inventory, so the next copy is quick. Older and mainstream cards scan best, and shiny parallels (refractors, foils) may ask you to confirm the exact version.

How do I get the best scan?

Good light, no glare. Take cards out of toploaders when you can, or shoot straight down with the card lying flat so lights don’t reflect off the plastic. Fill the frame with the card, keep it upright (turn the phone for horizontal cards), and avoid scratched holders.

The scan didn’t find my card. What now?

Tap “Search for this card” on the result screen and type the player or character name, set or card number. Good light, no glare and the whole card in the frame help scans a lot. If the scanner finds no match at all, that scan isn’t counted. Graded slab? Scan the barcode on the label or type the cert number.

How do I print QR labels?

Go to Locations → Print QR labels. Small labels fit Avery 5160 / 8160 sheets, medium fit Avery 5163, or use plain paper and cut. Always print at 100% (“Actual size”) so the labels line up. Card stickers (optional) fit Avery 5167.

I forgot my password.

On the sign-in screen tap “Forgot password?”, enter your email, then type the 6-digit code we send you along with a new password. Check your spam folder if the email doesn’t show up within a few minutes.

How do I cancel my subscription?

Subscriptions are handled by Apple. On your iPhone open Settings → your name → Subscriptions → Pullix, or in the app go to More → Upgrade → Manage subscription. Cancel at least 24 hours before it renews; you keep your plan until the end of the period you paid for.

I got a new phone. How do I get my plan back?

Sign in with the same email, then go to More → Upgrade → Restore purchases. Your cards, photos and spots are saved to your account, so they come back as soon as you sign in.

Can I export my inventory?

Yes. More → Export to spreadsheet makes a CSV of your inventory or sales that opens in Excel or Google Sheets.

How do I delete my account?

More → Delete my account. This permanently removes your account, cards, photos, spots, sales and pull lists. Export first if you want a copy.

Contact us
Email [email protected]. In the app you can also go to More → Send feedback, which fills in your app version for us. Screenshots help a lot.